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Michael Hill International owns and operates the brand "Michael
Hill" and operates a retail jewellery chain of 210 stores in Australia,
New Zealand and Canada as at 30 June 2008.
The Company had its origins in 1979 when Michael and Christine Hill opened
their first store in the New Zealand town of Whangarei, some 160 kilometres
north of Auckland.
A unique retail jewellery formula that included dramatically different
store designs, a product range devoted exclusively to jewellery and almost
saturation levels of high impact advertising, elevated the company to
national prominence.
The company grew steadily, expanding to 10 stores by 1987, the same year
it listed on the New Zealand Stock Exchange. 1987 also saw expansion of
Michael Hill into Australia with the opening of four stores in four weeks.
In 2002, the Company expanded into Canada, opening its first stores in
Vancouver. We now have a presence right across Canada in British Columbia,
Alberta and Ontario.
Today the group employs over 2,000 full and part time staff in retailing,
manufacturing and administration. It has approximately 3,100 shareholders
and is proud of its consistently high returns to shareholders averaging
over 28% in the past 5 years.
Our
values and guiding principles
CUSTOMER SATISFACTION
IS OUR PASSION, OUR LOVE AND
OUR LIFE
- Care for every
customer, as you would like to be cared for yourself.
- Exceed their expectations
- whatever it takes!
- Remember it's not
a sale. It's a celebration!
- We are all living
advertisements for our brand. We create the magic.
- Create lifetime
customers through the highest standards in customer service.
- Customer complaints
are an opportunity to win a customer for life.
OUR PEOPLE MAKE
OUR COMPANY
- Employ exceptional
people for the gifts they bring us - energy, passion, willingness, intelligence
and enthusiasm.
- Develop, coach
and empower them to achieve their full potential.
- Create an environment
that encourages excitement, fun, and open communication.
- Celebrate and reward
success.
- Endeavour to promote
from within.
- Our team's success
ensures the company's success.
ENCOURAGE INNOVATION
AND USE COMMON SENSE
- Push the limits
- if there is a better way, find it!
- Keep our systems
relevant and simple.
- Challenge bureaucracy
and red tape.
- Innovation is
often born from our mistakes and the lessons learned - have a go!
- Embrace change
- it brings opportunities.
- Speak up! Constructive
questioning of our methods, policies, and thinking is healthy.
TAKE OWNERSHIP
OF YOUR BUSINESS
- Act and think as
if this was your own business.
- Make decisions
in the best interests of your customers and your team.
- Be responsible
for the company's profitability and growth.
- Search for great
ideas and share them across the company.
- Our systems provide
the platform for successful growth so follow them strictly.
BE HONEST AND ETHICAL
- Always act honestly
and ethically displaying the upmost integrity.
- Protect and enhance
our brands integrity.
- Show mutual respect
in all dealings with people in and outside the company.
- Compete fairly
and professionally at all times.
OUR MISSION
Our mission is to
be the most people focused jeweller in the world.
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