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Michael Hill International operates Michael Hill Jeweller - a retail
jewellery chain catering principally for the middle section of the jewellery
market, with 192 stores between Australia, New Zealand and Canada as at
30 June 2007. The Company also specialises in higher priced diamond jewellery.
The Company had its origins in 1979 when Michael Hill opened the first
store in the New Zealand town of Whangarei, some 160 kilometres north
of Auckland.
A unique retail jewellery formula that included dramatically different
store designs, a product range devoted exclusively to jewellery and almost
saturation levels of high impact advertising elevated the Company to national
prominence and record sales.
The Company grew rapidly, expanding to 10 stores by 1987 - the same year
it was listed on the New Zealand stock exchange. 1987 also saw expansion
into Australia, opening the first store in August, in the Brisbane suburb
of Indooroopilly. In 2002, the Company started expansion in Canada, opening
its first 4 stores in Vancouver.
Today the group employs over 1800 full and part time staff in retailing,
manufacturing and administration and has approximately 2,700 shareholders.
Our
values and guiding principles
CUSTOMER SATISFACTION
IS OUR PASSION, OUR LOVE AND
OUR LIFE
- Care for every
customer, as you would like to be cared for yourself.
- Exceed their expectations
- whatever it takes!
- Remember it's not
a sale. It's a celebration!
- We are all living
advertisements for our brand. We create the magic.
- Create lifetime
customers through the highest standards in customer service.
- Customer complaints
are an opportunity to win a customer for life.
OUR PEOPLE MAKE
OUR COMPANY
- Employ exceptional
people for the gifts they bring us - energy, passion, willingness, intelligence
and enthusiasm.
- Develop, coach
and empower them to achieve their full potential.
- Create an environment
that encourages excitement, fun, and open communication.
- Celebrate and reward
success.
- Endeavour to promote
from within.
- Our team's success
ensures the company's success.
ENCOURAGE INNOVATION
AND USE COMMON SENSE
- Push the limits
- if there is a better way, find it!
- Keep our systems
relevant and simple.
- Challenge bureaucracy
and red tape.
- Innovation is
often born from our mistakes and the lessons learned - have a go!
- Embrace change
- it brings opportunities.
- Speak up! Constructive
questioning of our methods, policies, and thinking is healthy.
TAKE OWNERSHIP
OF YOUR BUSINESS
- Act and think as
if this was your own business.
- Make decisions
in the best interests of your customers and your team.
- Be responsible
for the company's profitability and growth.
- Search for great
ideas and share them across the company.
- Our systems provide
the platform for successful growth so follow them strictly.
BE HONEST AND ETHICAL
- Always act honestly
and ethically displaying the upmost integrity.
- Protect and enhance
our brands integrity.
- Show mutual respect
in all dealings with people in and outside the company.
- Compete fairly
and professionally at all times.
OUR MISSION
Our mission is to
be the most people focused jeweller in the world.
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