Michael Hill International operates Michael Hill Jeweller - a retail
jewellery chain catering principally for the middle section of the jewellery
market, with 134 stores between Australia, New Zealand and Canada as at
30 June 2003. The Company also specialises in higher priced diamond jewellery.
The Company had its origins in 1979 when Michael Hill opened the first
store in the New Zealand town of Whangarei, some 160 kilometres north
of Auckland.
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unique retail jewellery formula that included dramatically different
store designs, a product range devoted exclusively to jewellery and
almost saturation levels of high impact advertising elevated the Company
to national prominence and record sales.
The Company
grew rapidly, expanding to 10 stores by 1987 - the same year it
was listed on the New Zealand stock exchange. 1987 also saw expansion
into Australia, opening the first store in August, in the Brisbane
suburb of Indooroopilly.
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Today the group employs over 1,600 full and part time staff in retailing, manufacturing
and administration. It has approximately 3,400 shareholders and remains
the most profitable publicly listed retail jeweller in Australia/New Zealand.
Our overall strategic
goal
To grow shareholder
wealth over time through our philosophy of controlled profitable growth.
Our mission
Our mission is to
be the most people focused jeweller in the world.
Our
values and guiding principles
Customer satisfaction
is our passion, our love and our life
• Care for
every customer, as you would like to be cared for yourself.
• Exceed their
expectations – whatever it takes!
• Remember
it’s not a sale. It’s a celebration!
• We are all
living advertisements for our brand. We create the magic.
• Create lifetime
customers through the highest standards in customer service.
• Customer
complaints are an opportunity to win a customer for life.
Our people make our
company
• Employ exceptional
people for the gifts they bring us - energy, passion, willingness, intelligence
and enthusiasm.
• Develop,
coach and empower them to achieve their full potential.
• Create an
environment that encourages excitement, fun, and open communication.
• Celebrate
and reward success.
• Endeavour
to promote from within.
• Our team’s
success ensures the company’s success.
Encourage innovation
and use common sense
• Push the
limits - if there is a better way, find it!
• Keep our
systems relevant and simple.
• Challenge
bureaucracy and red tape.
• Innovation
is often born from our mistakes and the lessons learned - have a go!
• Embrace change
– it brings opportunities.
• Speak up!
Constructive questioning of our methods, policies, and thinking is healthy.
Take ownership of
your business
• Act and think
as if this was your own business.
• Make decisions
in the best interests of your customers and your team.
• Be responsible
for the company’s profitability and growth.
• Search for
great ideas and share them across the company.
Be honest and ethical
• Always act
honestly and ethically displaying the upmost integrity.
• Protect and
enhance our brands integrity.
• Show mutual
respect in all dealings with people in and outside the company.
• Compete fairly
and professionally at all times.
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